Terms of Service

Last updated: 23 August 2026

These Terms of Service govern your use of zelavy.com and purchases made from ZELAVY.

By placing an order through our website, you agree to these Terms of Service together with our applicable policies, including our Return and Refund Policy, Shipping Policy and Privacy Policy.

These Terms do not limit any mandatory rights you have under Belgian or European Union consumer law.

1. About ZELAVY

ZELAVY is a trade name operated by Vibes Consulting CommV, established in Belgium.

Further legal and company information is available in our Legal Notice.

For customer service, please contact:

Email: hello@zelavy.com
Website: zelavy.com

2. Our Online Store

ZELAVY operates an online store offering hair, beauty and lifestyle products and accessories.

We may add, remove, update or discontinue products from time to time.

The availability of a product shown on our website does not guarantee that it will remain available indefinitely.

3. Product Information

We aim to describe and display our products as accurately as reasonably possible.

Product photographs, colours and appearance may vary slightly depending on:

• Screen settings

• Lighting

• Manufacturing variations

• Product batches

We make reasonable efforts to ensure that descriptions, dimensions, colours, materials and other product information are accurate.

Where final product specifications are relevant, the information displayed on the product page at the time of purchase forms part of your order.

4. Prices

All customer-facing prices are displayed in euros (€) unless otherwise stated.

Prices applicable to consumers include applicable taxes where required by law.

Any delivery charges or other applicable costs will be clearly shown before you complete your order.

We may change our prices at any time, but price changes will not affect orders that have already been confirmed.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will receive an electronic confirmation.

An order may be refused or cancelled where there is a legitimate reason, including:

• The product is unavailable

• There is an obvious pricing or technical error

• Payment cannot be authorised

• Fraud or misuse is reasonably suspected

• Delivery to the supplied address is not possible

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

6. Payment

Available payment methods are displayed during checkout.

You must provide accurate and complete billing and payment information.

Payment must be successfully authorised before an order can be processed.

ZELAVY does not directly store complete payment-card details. Payments are processed through the payment providers available through our Shopify checkout.

7. Delivery

ZELAVY currently delivers to the destinations displayed at checkout.

For full information about:

• Delivery charges

• Processing times

• Estimated delivery times

• Tracking

• Split shipments

• Delayed or lost parcels

please see our Shipping Policy.

Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

8. Fulfilment Partners

ZELAVY may use third-party suppliers, logistics providers and fulfilment partners to store, prepare and ship customer orders.

These partners act as part of our fulfilment process.

Your contract of sale remains with ZELAVY, and the use of a third-party fulfilment partner does not remove ZELAVY's obligations to you under applicable consumer law.

9. Customs, VAT and Import Processing

Where products are shipped from outside the European Union, ZELAVY aims to use appropriate fulfilment and tax arrangements for eligible orders.

Applicable charges known to us will be reflected or handled in accordance with the arrangements communicated during the ordering process.

If you receive an unexpected request for customs, VAT or clearance charges relating to a ZELAVY order, please contact hello@zelavy.com before paying where possible so that we can investigate.

10. Right of Withdrawal

Consumers in the European Union generally have a statutory right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason, subject to legally permitted exceptions.

Full instructions, return conditions and information about return costs are available in our Return and Refund Policy.

Nothing in these Terms reduces your statutory right of withdrawal.

11. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

For eligible change-of-mind returns, the direct return shipping cost may be the responsibility of the customer where this has been disclosed in advance.

Different rules apply where goods are defective, damaged, incorrect or otherwise not in conformity with the contract.

12. Legal Guarantee for Goods

Consumers purchasing goods from ZELAVY benefit from the statutory legal guarantee provided under applicable Belgian and European consumer law.

Goods must correspond to their description, possess the qualities reasonably expected, and function as advertised.

If a product is defective or otherwise does not conform to the sales contract, you may have rights to remedies such as repair, replacement, price reduction or reimbursement in accordance with applicable law.

Nothing in these Terms excludes or restricts your statutory legal guarantee rights.

13. Bundles and Promotional Sets

ZELAVY may offer products as bundles, routines or promotional sets.

The contents and price of each bundle will be displayed on the relevant product page.

Where a discounted bundle is partially returned, any refund calculation may take into account the discount applied to the bundle, subject to applicable consumer law.

Where a complete eligible bundle is returned, the applicable bundle purchase price will be refunded in accordance with our Return and Refund Policy.

14. Promotions and Discount Codes

From time to time, ZELAVY may offer:

• Discount codes

• Promotional prices

• Launch offers

• Bundle discounts

• Free-shipping promotions

Promotions may be subject to specific conditions such as an expiry date, minimum spend or product restrictions.

Where specific promotional conditions apply, they will be communicated clearly.

Unless otherwise stated, discount codes cannot be exchanged for cash.

Promotional terms do not reduce your statutory consumer rights.

15. Accuracy of Customer Information

You are responsible for providing accurate:

• Name

• Email address

• Delivery address

• Billing information

Please review your information carefully before completing an order.

If you notice an error after placing your order, contact hello@zelavy.com as soon as possible.

We will try to correct the information where possible, but changes may no longer be possible once fulfilment or shipment has begun.

16. Personal Use and Resale

Products purchased through ZELAVY are intended primarily for personal consumer use unless otherwise agreed.

You may not use our website for fraudulent activity, unlawful purposes or in a manner intended to interfere with the operation or security of the store.

17. Intellectual Property

The ZELAVY name, branding, logos, website design, original text, graphics, photographs and other original content belonging to ZELAVY are protected by applicable intellectual-property laws.

You may use the website for personal shopping purposes.

You may not reproduce, copy, distribute, commercially exploit or create misleading imitations of ZELAVY-owned content without permission, except where permitted by law.

Third-party trademarks, photographs or other materials remain the property of their respective owners.

18. Reviews and User Content

If you submit a product review, photograph, comment or other content to ZELAVY, you confirm that the content is truthful and that you have the right to submit it.

We reserve the right to moderate or remove content that is:

• Unlawful

• Abusive

• Fraudulent

• Spam

• Unrelated to the product or service

• Infringing another person's rights

We will not manipulate customer reviews in a misleading way.

19. Website Availability

We aim to keep zelavy.com available and operating correctly.

However, temporary interruptions may occur because of:

• Maintenance

• Technical problems

• Shopify or third-party service outages

• Events outside our reasonable control

We do not guarantee that the website will be continuously available without interruption.

20. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms limits mandatory consumer rights or liability that cannot legally be excluded under Belgian or European Union law.

To the extent permitted by law, ZELAVY is not responsible for indirect losses that were not reasonably foreseeable when the contract was concluded.

21. Events Outside Our Reasonable Control

We are not responsible for delays caused by events outside our reasonable control where applicable law allows this.

Such events may include serious transport disruption, natural disasters, government restrictions, major carrier disruption or other exceptional circumstances.

Where such an event materially affects your order, we will take reasonable steps to keep you informed and to fulfil our legal obligations.

22. Privacy

We process personal data in accordance with our Privacy Policy.

Our Privacy Policy explains what personal information we collect, why we use it, who may receive it and what rights you have regarding your personal data.

23. Changes to These Terms

We may update these Terms of Service when necessary because of:

• Changes to our business

• Changes to our services

• Changes to applicable laws

• Technical or operational developments

The version applicable to your purchase is the version in force when you place your order.

The date of the latest update appears at the top of this document.

24. Governing Law and Consumer Rights

These Terms are governed by Belgian law, without depriving consumers of mandatory protections granted by the law of their country of residence where applicable.

Nothing in these Terms prevents you from exercising any mandatory rights available to you under Belgian or European Union consumer law.

25. Complaints

If you have a complaint regarding an order or your experience with ZELAVY, please contact us first so that we have the opportunity to resolve the issue.

Email: hello@zelavy.com

We will make reasonable efforts to respond and find an appropriate solution.

Information about applicable consumer dispute-resolution mechanisms may also be provided where required by law.

26. Contact

Questions regarding these Terms of Service can be sent to:

ZELAVY
Operated by Vibes Consulting CommV
Email: hello@zelavy.com
Website: zelavy.com

Further legal company information can be found in our Legal Notice.