Shipping policy

Shipping Policy

Thank you for shopping with ZELAVY. We want your delivery experience to be clear and transparent from the moment you place your order.

Where We Currently Ship

ZELAVY currently ships to customers in:

Belgium

We plan to expand delivery to additional European countries in the future.

Shipping Costs

For deliveries within Belgium:

  • Orders under €24.95: €3.95 Standard Tracked Delivery

  • Orders of €24.95 or more: FREE Standard Tracked Delivery

Any applicable shipping cost will be clearly displayed at checkout before you complete your purchase.

Order Processing

Orders are generally processed within 1–3 business days before shipment.

Processing time is separate from delivery/transit time.

Once your order has been prepared and shipped, you will receive tracking information when available.

Estimated Delivery Time

After dispatch, our current estimated delivery time to Belgium is:

4 –7 business days

Including normal order processing, customers should therefore generally expect their order to arrive approximately:

9 – 12 business days after placing the order.

These are estimated delivery times and are not guaranteed delivery dates.

We are working to improve delivery speeds as ZELAVY grows.

Tracking

ZELAVY uses tracked delivery for customer orders whenever supported by the selected fulfilment route.

Once tracking becomes available, you will receive your tracking information by email.

Please allow some time after receiving your shipping confirmation for tracking information to begin updating.

Multiple Products and Split Shipments

Where possible, products in the same order will be shipped together.

However, in some circumstances an order containing multiple products may be delivered in more than one parcel.

If your order is split into several shipments, you will not be charged additional shipping fees beyond those shown to you at checkout.

Delivery Delays

Occasionally, deliveries may take longer than expected due to circumstances such as:

  • Customs or border processing

  • Carrier delays

  • High seasonal shipping volumes

  • Severe weather

  • Public holidays

  • Local delivery disruptions

  • Incorrect or incomplete delivery information

If your order is significantly delayed, please contact us at hello@zelavy.com.

ZELAVY remains responsible for the delivery of your order in accordance with applicable Belgian and European consumer law.

Customs, VAT and Unexpected Delivery Charges

ZELAVY aims to use fulfilment methods that handle applicable import VAT and required customs processing appropriately for eligible orders.

Customers should not be surprised by charges that were not disclosed during purchase.

If a carrier or delivery service requests an unexpected customs, VAT or clearance payment relating to your ZELAVY order, please contact us at hello@zelavy.com before making the payment where possible.

We will review the situation and advise you on the appropriate next step.

Incorrect or Incomplete Delivery Address

Please check your delivery information carefully before completing your order.

If you notice an error in your address, contact us as soon as possible at:

hello@zelavy.com

If the order has not yet entered fulfilment, we will try to update the address.

Once an order has been processed or shipped, we cannot guarantee that the delivery address can still be changed.

If a parcel is returned because an incorrect or incomplete address was provided, additional shipping costs may apply before the order can be resent.

Lost Packages

If your tracking shows no meaningful update for an extended period or you believe your parcel has been lost, contact us at:

hello@zelavy.com

Please include your order number.

We will investigate the shipment with our fulfilment and delivery partners and provide an appropriate solution.

Damaged Packages or Products

ZELAVY is responsible for products while they are being delivered to you.

If your order arrives damaged, please contact us as soon as possible at:

hello@zelavy.com

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs and/or video of the damaged parcel and product

We will review the situation and provide an appropriate solution in accordance with your consumer rights.

Order Changes and Cancellations

If you need to change or cancel your order, contact us as soon as possible at:

hello@zelavy.com

We will try to accommodate your request if fulfilment has not yet begun.

Once an order has entered fulfilment or has been shipped, changes or cancellations may no longer be possible.

Please refer to our Return and Refund Policy for information about returns after delivery.

Contact

For any questions about shipping or delivery, contact:

ZELAVY
Email: hello@zelavy.com
Website: zelavy.com