Privacy policy

Privacy Policy

Last updated: 23 August 2026

This Privacy Policy explains how ZELAVY, operated by Vibes Consulting CommV, collects, uses, stores and shares personal information when you visit zelavy.com, place an order, contact us, create an account, subscribe to marketing communications or otherwise interact with our services.

ZELAVY is powered by Shopify, which provides the e-commerce platform used to operate our online store.

For the purposes of applicable data-protection law, including the General Data Protection Regulation ("GDPR"), Vibes Consulting CommV is the data controller for the personal information described in this Privacy Policy, except where another party acts independently as a controller as described below.

1. Contact Details

Trade name: ZELAVY
Legal operator: Vibes Consulting CommV
Enterprise number: 0802.179.013
VAT number: BE0802.179.013
Registered address: [INSERT THE FULL REGISTERED ADDRESS OF VIBES CONSULTING COMMV]
Email: hello@zelavy.com
Website: zelavy.com

For questions concerning this Privacy Policy or your personal-data rights, contact us at hello@zelavy.com.

2. Personal Information We Collect

Depending on how you interact with ZELAVY, we may collect or process the following categories of personal information.

Contact information

This can include:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order and transaction information

This can include:

  • Products viewed or purchased

  • Products added to your cart

  • Order history

  • Returns

  • Refunds

  • Cancellations

  • Delivery information

  • Payment status

Payment information

Payments are processed by Shopify and/or payment providers made available through our checkout.

Payment-related information may include:

  • Payment method

  • Transaction details

  • Payment confirmation

  • Billing information

ZELAVY does not directly store complete payment-card details.

Account information

If customer accounts are available, we may process information such as:

  • Account credentials

  • Account preferences

  • Saved addresses

  • Order history

Communications

When you contact us, we may process information contained in your communications, including customer-service inquiries, return requests and complaints.

Device and usage information

When you visit zelavy.com, we and our technology providers may collect information such as:

  • IP address

  • Browser type

  • Device information

  • Network information

  • Pages viewed

  • Time spent on the website

  • Interactions with products and website features

  • Cookies and similar technologies

3. Where We Obtain Personal Information

We may receive personal information:

  • Directly from you, for example when you place an order, create an account, contact us or subscribe to communications;

  • Automatically, when you use our website, including through cookies and similar technologies;

  • From Shopify and our service providers, where they process information needed to operate our store;

  • From payment, fulfilment, delivery and technology partners involved in completing your order or providing our services;

  • From advertising or marketing partners, where permitted by law and where the appropriate consent or other legal basis applies.

4. How and Why We Use Personal Information

We process personal information only where we have an appropriate legal basis.

Processing and fulfilling your order

We use personal information to:

  • Process orders

  • Process payments

  • Prepare and fulfil purchases

  • Arrange delivery

  • Provide tracking information

  • Manage returns and refunds

  • Provide order-related customer service

Legal basis: Processing is necessary to perform our contract with you or to take steps at your request before entering into a contract.

Customer service and communications

We use personal information to:

  • Respond to questions

  • Resolve delivery issues

  • Process complaints

  • Assist with returns and refunds

  • Communicate important information about your order

Legal basis: Performance of our contract with you and, where appropriate, our legitimate interest in providing effective customer service and operating our business.

Legal, accounting and tax obligations

We may process and retain certain information where necessary to:

  • Comply with tax requirements

  • Maintain accounting records

  • Comply with consumer-protection rules

  • Respond to lawful requests from authorities

  • Establish, exercise or defend legal claims

Legal basis: Compliance with a legal obligation and, where appropriate, our legitimate interests in protecting our legal rights.

Security and fraud prevention

We may use personal information to:

  • Detect suspicious transactions

  • Prevent fraud

  • Protect customer accounts

  • Protect our website and systems

  • Investigate misuse or unlawful activity

Legal basis: Our legitimate interest in protecting our customers, business and services, and where applicable compliance with legal obligations.

Marketing communications

If you sign up to receive marketing communications, we may use your contact information to send:

  • Product news

  • Promotions

  • Launch announcements

  • Special offers

  • ZELAVY marketing content

Legal basis: Consent where consent is required by applicable law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the message or by contacting hello@zelavy.com.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications concerning an order you have placed.

Personalised advertising and analytics

Where permitted and, where required, after obtaining your consent, we and our service providers may use cookies or similar technologies to:

  • Understand how customers use our website

  • Measure website performance

  • Measure advertising effectiveness

  • Display more relevant advertising

  • Improve our products, offers and customer experience

Legal basis: Consent where required by law and, for strictly necessary processing, our legitimate interests or performance of our services as applicable.

You can manage available privacy and cookie choices through the controls provided on our website.

5. Cookies and Similar Technologies

ZELAVY and its service providers may use cookies and similar technologies.

Some cookies are necessary for the website and checkout to function correctly.

Other cookies may be used for purposes such as:

  • Analytics

  • Personalisation

  • Marketing

  • Advertising measurement

Where required by applicable law, non-essential cookies will only be used after you provide the appropriate consent.

You can manage available cookie preferences using the privacy controls provided on our website.

6. How We Share Personal Information

We may disclose personal information where reasonably necessary to operate ZELAVY.

Recipients can include:

Shopify

Shopify hosts and operates the technology supporting our online store and checkout.

Information submitted through the store may therefore be processed by Shopify.

Payment providers

Payment providers process transactions and help us securely accept customer payments.

Fulfilment and shipping providers

We use third-party fulfilment and logistics partners, including CJdropshipping, to assist with preparing and delivering customer orders.

To fulfil an order, information such as your:

  • Name

  • Shipping address

  • Telephone number where required for delivery

  • Order details

may be shared with the relevant fulfilment and delivery providers.

Technology and professional service providers

We may use providers that support functions such as:

  • Hosting

  • IT services

  • Analytics

  • Customer support

  • Accounting

  • Fraud prevention

  • Email services

Marketing and advertising partners

Where permitted by law and subject to applicable consent requirements, information may be processed by advertising and marketing providers to measure advertising effectiveness or provide personalised advertising.

Legal requirements

We may disclose personal information where reasonably necessary to:

  • Comply with applicable law

  • Respond to a valid legal request

  • Protect our rights

  • Prevent fraud or misuse

  • Establish, exercise or defend legal claims

We may also disclose information in connection with a genuine corporate transaction such as a merger, acquisition or sale of the business, subject to applicable data-protection requirements.

7. Shopify

Our store is hosted by Shopify.

Shopify processes personal information to provide and improve the Shopify services that enable us to operate ZELAVY.

In some circumstances, Shopify may act as an independent data controller for certain processing activities, including certain enhanced Shopify services.

You can find more information about Shopify's processing practices in Shopify's Consumer Privacy Policy and privacy portal.

8. International Transfers

Some of our service, technology, fulfilment and logistics providers may process personal information outside Belgium or the European Economic Area ("EEA").

This can include processing required to fulfil orders shipped through international fulfilment partners.

Where personal information is transferred outside the EEA to a country that has not been recognised as providing an adequate level of data protection, appropriate safeguards will be used where required by law.

These safeguards can include mechanisms such as the European Commission's Standard Contractual Clauses.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Fulfil orders

  • Provide customer service

  • Maintain business and accounting records

  • Meet tax and legal obligations

  • Resolve disputes

  • Prevent fraud

  • Establish, exercise or defend legal claims

Different categories of information may therefore be retained for different periods.

Where information is no longer required, it will be deleted or anonymised where appropriate, subject to applicable legal requirements.

10. Data Security

We take reasonable technical and organisational measures to protect personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Please do not send sensitive payment information or passwords to us by ordinary email.

11. Your Rights

If the GDPR or another applicable data-protection law applies to you, you may have rights including:

Right of access

You may request information about the personal data we process about you and obtain a copy where applicable.

Right to rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to erasure

You may ask us to delete personal information in circumstances where applicable law provides that right.

Right to restriction

You may request that processing of your personal information be restricted in certain circumstances.

Right to object

You may object to certain processing based on legitimate interests and to processing for direct-marketing purposes.

Right to data portability

Where applicable, you may request your personal information in a structured, commonly used and machine-readable format and may have the right to transmit it to another controller.

Right to withdraw consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Right to complain

You have the right to lodge a complaint with a competent data-protection supervisory authority.

If you are in Belgium, the supervisory authority is the Belgian Data Protection Authority / Autorité de protection des données / Gegevensbeschermingsautoriteit.

You may also contact the supervisory authority in the EU Member State where you live, work or believe a data-protection infringement has occurred.

12. Exercising Your Rights

To exercise an applicable privacy right, contact:

hello@zelavy.com

Please explain the nature of your request and provide enough information for us to identify the relevant data.

We may need to verify your identity before acting on certain requests.

We will respond within the time limits required by applicable law.

You will not be discriminated against for exercising your data-protection rights.

13. Children's Privacy

ZELAVY is not intended specifically for children.

We do not knowingly collect personal information from children who are below the age at which they can legally provide the relevant consent under applicable law.

If you believe that a child has provided personal information to us improperly, contact hello@zelavy.com so that we can investigate and take appropriate action.

14. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

ZELAVY is not responsible for the privacy practices of independent third-party websites.

We recommend reviewing their privacy notices before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services

  • New technology or providers

  • Changes in how we process personal information

  • Legal or regulatory developments

When we make changes, we will update the Last updated date shown at the top of this policy and provide additional notice where required by law.

16. Contact

For questions about this Privacy Policy, our handling of personal information or to exercise your privacy rights, contact:

ZELAVY
Operated by Vibes Consulting CommV
Enterprise number: 0802.179.013
VAT number: BE0802.179.013
Registered address: Capucienenlaan 1, 9300 Aalst
Email: hello@zelavy.com
Website: zelavy.com